Return & Refund Policy

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1. Introduction

At Slyxaronthchitir, we are committed to providing high-quality packing and unpacking services. This Return and Refund Policy outlines your rights under Australian Consumer Law and our procedures for handling refund requests.

As a service-based business, our refund policy differs from standard retail return policies. However, we are committed to resolving any issues to your satisfaction in accordance with Australian Consumer Law.

2. Australian Consumer Law Guarantees

Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), consumers have statutory rights that cannot be excluded, restricted, or modified. These consumer guarantees include:

• Services must be provided with due care and skill
• Services must be fit for any specified purpose
• Services must be provided within a reasonable time (when no time is set)

Nothing in this policy affects your rights under Australian Consumer Law. If our services fail to meet these guarantees, you may be entitled to a remedy.

3. Service Quality Guarantee

We guarantee that our packing and unpacking services will be:

• Performed with reasonable care and skill by trained professionals
• Completed within the agreed timeframe
• Suitable for the purpose for which they were requested
• Delivered using quality materials appropriate for the Australian climate

If you believe our services have not met these standards, please contact us immediately so we can address your concerns.

4. Cancellation Policy

4.1 Cancellation by Customer

You may cancel your booking under the following conditions:

• More than 48 hours before service: Full refund of any deposit paid
• 24-48 hours before service: 50% refund of deposit
• Less than 24 hours before service: No refund of deposit, as our team will have been allocated and materials prepared

To cancel a booking, please contact us as soon as possible by phone or email.

4.2 Cancellation by Slyxaronthchitir

In the rare event that we need to cancel your booking (for example, due to unforeseen circumstances), we will:

• Notify you as soon as possible
• Offer alternative dates where available
• Provide a full refund if no alternative is suitable

5. Refunds for Service Issues

5.1 Minor Issues

For minor issues where the services provided have a minor problem that can be easily fixed, we will:

• Return to complete any unfinished work at no additional cost
• Re-pack or re-organise any items that were not handled to your satisfaction
• Provide a partial refund proportionate to the incomplete or unsatisfactory portion of the service

5.2 Major Issues

For major issues where the services provided have a significant problem, you may choose to:

• Have the service re-performed at no cost
• Cancel the service and receive a full or partial refund

A major failure occurs when the service would not have been acquired by a reasonable consumer fully aware of the nature and extent of the failure, or the service is substantially unfit for its common purpose and cannot easily be made fit within a reasonable time.

6. Damage Claims

6.1 Reporting Damage

If any of your belongings are damaged during our packing or unpacking service, please:

• Notify us within 48 hours of the service completion
• Provide photographs of the damaged item(s)
• Provide proof of the item's value where possible (receipts, valuations, etc.)

6.2 Assessment and Resolution

Upon receiving a damage claim, we will:

• Acknowledge your claim within 2 business days
• Investigate the circumstances of the damage
• Provide a response within 14 business days
• Offer fair compensation where we are found to be at fault

Our liability is limited to damage directly caused by our negligence during the provision of services. We are not liable for pre-existing damage, inherent vice, or items not disclosed to us before the service.

7. Packing Materials

7.1 Unused Materials

If you have purchased packing materials from us that remain unused and in original condition, you may return them within 14 days of purchase for a full refund.

7.2 Defective Materials

If any packing materials supplied by us are found to be defective, we will replace them free of charge or provide a refund at your choice.

8. How to Request a Refund

To request a refund, please contact us with the following information:

• Your name and contact details
• Date of service or purchase
• Description of the issue
• Your preferred resolution (re-performance, refund, etc.)
• Any supporting documentation (photos, receipts)

We aim to resolve all refund requests within 14 business days of receiving all necessary information.

9. Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

• Credit/Debit Card: Refund to the original card within 5-10 business days
• PayPal: Refund to the original PayPal account within 5-10 business days
• Bank Transfer: Refund to the nominated account within 5-10 business days

10. Disputes

If you are not satisfied with the outcome of your refund request, you may:

• Request a review by our management team
• Contact Consumer Affairs in your state for guidance
• Lodge a complaint with the Australian Competition and Consumer Commission (ACCC)

For South Australian residents, you may also contact Consumer and Business Services SA.

11. Exclusions

This refund policy does not apply to:

• Issues caused by factors beyond our control (such as adverse weather conditions)
• Damage to items you did not disclose to us before service
• Changes of mind after services have been completed satisfactorily
• Issues not reported within the timeframes specified in this policy

12. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your service will apply to that service.

13. Contact Us

If you have any questions about this Return and Refund Policy, please contact us:

• Business Name: Slyxaronthchitir
• ABN: 44 668 023 121
• Address: Level 5, 121 King William St, Adelaide SA 5000
• Phone: +61 8 8110 0000
• Email: welcome@slyxaronthchitir.world